Sorta like a scratch on a brand new car?

Except it's one of our brand new windows. Broken today by the drywall subcontractor. Waah!!!

The Pella service rep is having a hard time explaining to me why the cost of the new glass and cladding is over $100 more than the original, complete, brand new window.  On top of this, they add a $500 labor cost to replace what she described was "a very complicated installation."  Are you freakin' kidding me?